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Return & Refund Policy

Every piece is made to order — crafted specifically for you once your order is placed.
This allows us to maintain quality, reduce waste, and deliver a more intentional product experience.

This policy outlines how we handle returns, refunds, and order issues in compliance with U.S. consumer protection standards.

7-Day Resolution Window

We offer a 7-day resolution window from the date of delivery for eligible issues.
If your order arrives with a problem, you have time to report it — and we will work toward a fair resolution.

What We Cover (Eligible Cases)

We take full responsibility for issues related to product quality and fulfillment.

You are eligible for a replacement, store credit, or refund if your item:

  • Arrives damaged or defective.
  • Is materially different from the product ordered.
  • Is incorrectly fulfilled (wrong item, wrong variant, etc.).
To process a request:
  • Contact us at support.thecaladan@gmail.com within 7 days of delivery.
  • Provide your order number.
  • Submit clear photographic evidence of the issue.

This aligns with U.S. consumer protection expectations that defective or misrepresented goods must be remedied. 

 

Transparency & Policy Disclosure

Our return and refund terms are clearly disclosed prior to purchase, and by placing an order, you agree to this policy.

U.S. regulations require that refund policies be clearly communicated before checkout to remain enforceable. 

 

Made-to-Order Limitation

Because each product is custom-made, we are unable to accept returns or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Incorrect shipping details provided at checkout
  • Personal preference regarding design, fit, or feel

Custom and made-to-order products are exempt from standard return expectations and are fulfilled as final sale unless defective.

 

Design Responsibility Clause

All items are produced exactly as submitted.
We are not responsible for:

  • Low-resolution or improperly formatted designs
  • Incorrect placement or scaling due to submitted files
  • Minor color variations due to printing processes

If the delivered product matches the submitted design, it is considered correctly fulfilled.

 

Fair Use & Claim Conditions

To maintain fairness and prevent misuse:

  • Items must be unused, unwashed, and in original condition
  • Claims must be submitted within the 7-day window
  • Evidence must clearly demonstrate the issue

We reserve the right to deny claims that do not meet these conditions.


Order Changes & Cancellations

Orders may be modified or canceled only before production begins.

Once production starts, the order cannot be changed or canceled due to the custom manufacturing process.

Shipping Compliance (FTC Rule Alignment)

We aim to ship all orders within the timeframe displayed at checkout.

If we are unable to ship within the promised time:

  • You will be notified
  • You may choose to accept the delay or cancel for a full refund

This complies with the FTC Mail, Internet, or Telephone Order Rule, which requires timely shipping or customer-approved delays.

 

Shipping Issues & Responsibility

Lost or Delayed Orders

If your order is lost or significantly delayed:

  • We will investigate and provide a resolution
  • Solutions may include replacement, refund, or store credit

Incorrect Address

If an incorrect address is provided:

  • The customer is responsible for reshipping costs

  • We are not liable for failed delivery due to incorrect details

 

Refund Method & Processing

Once approved:

  • Refunds are issued to the original payment method
  • Processing time: 5–10 business days

Refunds will be issued using the same payment method where possible, in accordance with standard U.S. refund practices.

Non-Returnable Items

The following are not eligible for return or refund:

  • Custom-made or made-to-order products
  • Items without defects or fulfillment errors
  • Items returned after the claim window
  • Items that have been used, washed, or altered

Unauthorized Returns

Do not send items back without contacting us first.

Unauthorized returns will not be accepted or processed.

Policy Scope & Legal Standing

  • This policy forms part of our Terms of Service and acts as a binding agreement at the time of purchase
  • We reserve the right to update this policy at any time
  • Continued use of our services constitutes acceptance of any updates


Contact

For all return or refund inquiries:
support.thecaladan@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support.thecaladan@gmail.com